Refund policy

Return & Refund Policy

We want you to be 100% happy with your purchase from Tiano!

At Tiano, we stand behind the quality of our products. If something goes wrong with your order, we're here to make it right. Please read our policy below carefully.

What We Cover (Eligible Returns/Refunds/Resends) We accept returns, refunds, or resends for the following reasons only:

  • Item arrives damaged or defective
  • Wrong item received or missing parts/items
  • Quality issues (not as described or manufacturing defects)
  • Order lost in transit or significantly delayed

We do NOT accept returns for:

  • Change of mind / "I don't like it"
  • Buyer's remorse
  • 7-day no-reason returns
  • Damage caused by customer misuse, accident, or improper handling

If there's any issue with your order (damaged item, wrong product, quality concern, or anything else), please contact us right away.

Just contact us with your order number and a quick description (photos help a lot!). We'll review it quickly and get back to you with the best solution—whether that's a replacement, refund, or other help.

We're here to make it right for you. Thank you for shopping with us! ❤️

Questions? Reach out anytime.