About Tiano Inc.

Shipping Policy

Thank you for shopping with Tiano! We strive to provide a smooth and reliable delivery experience for all our customers. Please review our shipping policy below to understand our rates, delivery timeframes, and shipping regions.

1. Shipping Zones, Rates & Delivery Times

We currently ship to the regions outlined in the table below:

2. Processing & Fulfillment Time

• All orders are processed and dispatched from our fulfillment center within 1 to 3 business days after payment verification.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders or holiday delays, shipments may be delayed by a few days. Please allow additional transit days for delivery.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's progress. You can use the tracking link to check the live status of your shipment as it makes its way to you.

4. Customs, Duties & Taxes

Depending on your shipping destination, your order may be subject to local import taxes, customs duties, and fees levied by the destination country once a shipment reaches your country. Tiano is not responsible for these additional charges, and they must be paid by the recipient. Please check with your local customs office for specific rules and rates.

5. Incorrect Address & Undeliverable Packages

Please ensure that your shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, the customer will be responsible for the cost of re-shipping the item.

Contact Us

If you have any questions or concerns regarding your shipment, or if your package is taking longer than expected, please reach out to our support team at info@tiano.us.